Motion Controller won't switch on.

Comments

9 comments

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    Matthew McCann

    same here.  wondering if my unit is no good.

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    Gregory Gant

    Same here. Have either of you had any luck?

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    Wade B Steelman

    Guys,

    I contacted Rhino directly and they told me I had to send it in to have them fix it. I complained about not having the unit long after the year warranty expired and they agreed to repair it for free as long as I paid shipping both ways. I was ok with that. I sent it in and they sent in back in about a week which I thought was pretty fast. They didn't tell me what was wrong but being an engineer myself I believe they just rebuilt the firmware which I thought was corrupted in the beginning. It has worked fine ever since. 

  • Avatar
    Gregory Gant

    That's unfortunate. Mine is past 1 year :( 

  • Avatar
    Wade B Steelman

    So was mine but not that much past. Give them a call. They were good to me and they might take care of you. 

     

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    Jens Rosenstand

    Having exactly the same problem..... :-( :-(

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    Gregory Gant

    I spoke with customer service and you can send it in for repair. If your unit is over 1 year old you need to cover the cost of shipping both ways and parts. They claim it's fairly cheap but I have not received my unit back yet so I'm not aware how pricey it is. 

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    Jens Rosenstand

    Yes I guess that is their answer....however this is an almost brand new unit. And the second time we have had issues - the first time the Rhino Arc battery would not charge - there we also had to send a brand new unit back. 

    I am so disappointed...

  • Avatar
    Matthew Poon

    Just found my Rhino Motion controller doing the same thing this morning :( Argh!!

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